ONLINE STORE SHOPPING INFORMATION

Welcome to the MosaicSmalti.com Online Store.!

Every order is important to us- no matter the size- and we understand that speed is of the essence. Most orders are filled the same day and shipped via UPS within 24 hours of receiving your order. Orders received on Saturday, Sunday and Holidays will be shipped on the next business day.

Because Orsoni smalti is completely handmade, there are occasionally slight variations in tone between different batches of a color.  This is rare, but it happens.  We suggest that you order the total amount of a color you will need for a project if an exact color match is required.

Payments: 

MosaicSmalti.com accepts secure online credit card payments with Visa, MasterCard and American Express. For your convenience, you can create your own MosaicSmalti.com Account which will automatically pre-fill your billing and shipping addresses for your purchases. This information is strictly secure and will not be shared, sold, or traded with anyone. Your credit card information is never stored on our server and is deleted once your order is processed.

Payment by check, money order or PayPal can easily be arranged by placing your order by telephone or email. We will send an email confirmation of your phone and email orders and ship your order upon receipt of payment. Checks and money orders should be sent to: MosaicSmalti.com, P.O. Box 581,   West Harwich, MA 02671.   PayPal payments can be made to: info@mosaicsmalti.com

Shipping:

At MosaicSmalti.com, every effort is made to ship your order within 24 hours of receipt of the order.   The delivery time will depend upon the shipping method chosen, and the distance from our location in Massachusetts.    

UPS is our preferred method of shipping. At Check Out, you may choose to have your order sent by UPS Ground, UPS 2nd Day Air, or UPS Overnight. (UPS Overnight orders need to be placed by 12:00 noon EST.) UPS requires a physical address for all shipments

USPS Priority Mail is another option for shipping and can be selected from the drop-down menu when checking out of the online store.  USPS Priority Mail is often faster than UPS for those on the West Coast.  If it's possible to fit your order into a flat-rate USPS box (10.70 medium, 14.50 large, 4.95 small) ) we will certainly do that and credit you for any difference in shipping costs.

International Orders:

We are happy to service our international clients!   Unfortunately, our website can only process Canadian orders.  All other international orders need to be placed by sending an email or by calling Mosaicsmalti directly.  (details below)

Our Canadian clients are welcome to use the Online Store.  The cost for shipping via USPS Airmail will be automatically calculated.   Delivery to most locations in Canada take about 5-7 business days. 

For orders from outside the United States and Canada,  please email us directly at info@mosaicsmalti.com  to place your order.  You may also call us at (508)432-5369 .  We will provide you with a quote for shipping charges at that time.   For international orders, we prefer payment be made by PayPal sent to info@ mosaicsmalti.com.  We also accept Visa, Mastercard, or American Express.  

Special Orders:

In addition to the standard palette, Orsoni makes almost every color in the rainbow.  We will be continually adding additional colors from the specialty palette to our in-stock supply.  Let us know what you would like to see!    All other specialty colors can easily  be ordered through MosaicSmalti.com.  Simply provide us with a color sample and we will check the Orsoni  'library'  for a perfect match.  Delivery for special orders from Italy require only about 2-3 weeks and there are no minumum requirements.  There are also larger sizes of smalti and gold available by special order. Please contact us for details.

Office Hours

While our webstore is open for business 24 hours a day, our office hours are 9:00 - 5:00 EST, Monday-Friday.  

Thank you for shopping at MosaicSmalti.com. Please feel free to call or send us an email if you have any questions or special needs. We’d love to hear from you!